Essential Duties and Responsibilities

• Conduct testing, troubleshooting, and repair of electronic controls.
• Provide technical guidance to production personnel to address and resolve issues.
• Interpret and utilize technical engineering documents, such as schematics, outline drawings, and test plans. Familiarity with embedded software is preferred.
• Diagnose and repair equipment both in the field and for returned products.
• Prepare detailed service reports based on findings from fieldwork.
• Frequently communicate with customers to address the service needs of the client’s product applications in OEM plants and provide field support.
• Maintain effective and professional communication with customers and third-party vendors to understand field issues, identify contributing factors, and deliver solutions while promoting the value of the client’s products and services.
• Collaborate closely with the field service team to develop and implement processes that enhance the management of projects or programs.
• Be available to respond to after-hours emergency calls as directed by the supervisor.
• Use business software systems to process RMAs submitted by customers.
• Demonstrate the ability to work directly with customers at their facilities, documenting issues for resolution as needed.
• Apply problem-solving methodologies such as “8D” or similar processes for issue research, resolution, and reporting.
• Perform other duties as assigned or required.

Qualifications

• Bachelor’s degree in an engineering discipline with at least 1 year of related work experience, OR completion of an associate degree or technical certificate program in electrical or electro-mechanical engineering, engineering technology, or a related discipline with 4+ years of relevant hands-on experience.
• Comfortable independently evaluating, diagnosing, and troubleshooting field failures using various tools and methods, often conceptualizing and implementing novel solutions.
• Possess a working knowledge of machine controls and operations, including the interrelationships of electronic circuits, motors, hydraulics, oscilloscopes, schematics, and embedded software.
• Strong verbal and written communication skills.
• Ability and willingness to travel up to 25% of the time.

Language Skills

• Ability to read, analyze, and interpret documents such as safety rules, financial reports, legal documents, operating instructions, and procedure manuals.
• Capable of writing reports and professional correspondence.
• Ability to effectively present information to top management or other employees within the organization.